Crystal Lodge & Suites

Seasonal Reservations Agent - Whistler

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Active since 08-11-2018 Job category Hospitality / Tourism / Recreat...
Location Whistler Level Entry level/Graduate
Educational level GCSE / A-Level / Highscho... Employment type Seasonal
Hours 0 - 30 Salary Competitive
The Crystal Lodge & Suites is seeking a Seasonal Reservations Agent to join our Reservations Team. This is a great opportunity for someone with sales, reservations or hotel front desk experience who knows Whistler and all of its amenities and activities very well.

Only candidates who currently live in the Sea to Sky region and who are currently eligible to work in Canada will be considered. Staff housing and work permit sponsorship are not available for this position.

Job Summary:
The Reservations Agent's primary role will be to provide a high level of customer service whilst responding to enquiries and completing reservations via e-mail, online and on the telephone. You will be expected to answer all incoming calls from current, new and returning guests who wish to stay with us at the Crystal Lodge & Suites.

You will provide efficient and informative advice to all customers that ensures that not only their needs are met in regard to hotel amenities, but also that the room they are looking to book meets their requirements.

A further aspect of the role is up-selling products and packages available to the guests at the time of booking. Learning about our customers stay is essential, and any information you received is to be provided to the front desk and housekeeping team to ensure that the Crystal Lodge & Suites remains a top choice here in Whistler.

This role supports the Revenue Manager, Sales & Marketing Coordinator and Sales Coordinator. You will also work closely with the Front Desk Team.

The ideal candidate will have either Front Desk or reservations experience within a medium sized property. Previous experience within a customer service setting is essential, and any experience in a sales role is desirable.
You will be positive and motivated team player who can provide outstanding customer service to our guests and have the ability to identify where revenue can be maximized. You must be local to Whistler and already have knowledge of all of its amenities and activities.
Excellent computer, communication (written and oral), organizational and time management skills, along with the ability to manage tight deadlines are essential.

What's in it for you?
• Competitive wage
• Staff discounts and perks
• Golf discounts at GolfBC courses
• Fun and positive work environment
• Conveniently located at the centre of Whistler Village
• A dedicated and supportive management team
• A fun team, and fantastic staff events and parties


More information
This listing is a full-time job

Job category Hospitality / Tourism / Recreation
Industry / Industries Hospitality / Recreation / Travel
Region Canada

Contact information

Name Samantha Keenan-Naf